KATFAM PHOTO

Returns, Refunds & Reprints Policy

Your satisfaction matters. We’re here to make it right.

Quality You
Can Trust

Professionally
Printed

Happy
Customers

Your Memories
Our Priority

Effective Date: September 15, 2026

At Katfam Photo, we take pride in delivering high-quality photo products and excellent customer service. Because many of our products are custom-made using your personal photos, our return and refund policy is different from standard retail stores. Please read this policy carefully.

1. Custom Products (Non-Returnable)

All photo products, personalized items, custom prints, photo gifts, and items made to your specifications are non-returnable and non-refundable, unless there is a defect, printing error, or damage caused by Katfam Photo. Each order is custom produced just for you.

2. Damaged or Defective Orders

If your order arrives damaged, defective, or with a printing error caused by us, please contact us within 7 days of delivery. We may request photos of the issue so we can review it. We will either reprint your order or provide a full refund at no additional cost to you.

3. Customer Upload Errors

We are not responsible for issues caused by low-resolution files, poor image quality, incorrect crop, spelling mistakes, or other errors in the files you upload or the information you provide. Please review your order carefully before checkout. If you need assistance, our team is happy to help before you place your order.

4. Order Cancellations

You may cancel your order within 1 hour of placing it, if production has not yet started. Once production has begun, orders cannot be cancelled because they are custom-made. If a cancellation is approved, your payment will be fully refunded.

5. Reprints

If there is an issue with your order due to our mistake (such as color, cropping, or product defect), we will happily reprint it at no charge. If you would like a reprint due to changes you request after approval or an error in your original file, a new order may be required at the regular price.

6. Refunds

Refunds are issued to the original payment method. Please allow a few business days for the refund to appear in your account, depending on your bank or credit card provider.

7. Shipping Issues

If your order is lost in transit, significantly delayed, or shows as delivered but you did not receive it, please contact us right away. We will work with the shipping carrier to resolve the issue and, if necessary, provide a replacement or refund.

8. How to Request a Return, Refund or Reprint

Please contact us with your:

We will review your request promptly and let you know the next steps.

Our Promise

Not Sure? Contact Us

We’re here to help.

“If something isn’t right, we’ll make it right.”

— The Katfam Photo Team