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Quality products. Trusted service.
Find quick answers, step-by-step guides, and everything you
need to make the most of your Katfam Photo experience.
Click a topic below to find answers, guides, and helpful information.
Learn how to place an order, upload your photos, and choose the right options.
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Get help with print sizes, file requirements, paper types, and turnaround time.
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Information about passport photo requirements, pricing, and what to bring.
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Guides for film, slides, VHS, cassettes and more. Learn what formats we accept and how the process works.
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Find out how we restore old, damaged, or faded photos and what to expect.
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Learn about canvas prints, wall art options, sizes, and how to prepare your files.
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Help with photo gifts, calendars and custom products using our design tools (Lumise).
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Business cards, flyers, brochures, invitations and more. Get design and file guidelines.
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See our production times, shipping options, local pickup information, and delivery estimates.
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Learn our policies, how to request a reprint or refund, and what to do if there is an issue with your order.
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Find out how to track your order, view your account, manage your information, or reset your password.
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Get tips on file formats, resolution, cropping, color profiles, and how to get the best print quality.
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Create an account or check out as a guest, then drag and drop your files or select them from your device, phone gallery, or a cloud service. You'll be able to review and reorder them before checkout.
Standard prints are typically ready within 1-2 business days. Rush and same-day options are available at checkout for an additional fee, depending on your local store's schedule.
We recommend high-resolution JPG or PNG files (at least 300 DPI at your chosen print size) in the sRGB color profile for the most accurate, sharp results.
Yes, same-day printing is available for most standard sizes when ordered before our cutoff time and picked up in-store. Availability may vary by product and season.
Passport photos must be a specific size with a plain white or off-white background, a neutral expression, and no glasses or head coverings (unless for religious reasons). We'll check compliance before printing.
Log in to your account and visit "Order Status" to see real-time updates, or use the tracking link sent to your email once your order ships or is ready for pickup.
Absolutely. If there was an error on our end, contact us within 30 days with your order number and we'll arrange a free reprint or refund.
Yes, we offer international shipping to most countries. Rates and delivery times vary by destination and are calculated at checkout.
Our team is here for you. We're happy to help with any questions about products, orders, or services.
We're located in Framingham, MA. Bring in your photos, film, or media and we'll be happy to help.