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Find quick answers, step-by-step guides, and everything you
need to make the most of your Katfam Photo experience.

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Click a topic below to find answers, guides, and helpful information.

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Ordering & Uploading Photos

Learn how to place an order, upload your photos, and choose the right options.

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Photo Printing

Get help with print sizes, file requirements, paper types, and turnaround time.

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Passport & ID Photos

Information about passport photo requirements, pricing, and what to bring.

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Film & Media Transfer

Guides for film, slides, VHS, cassettes and more. Learn what formats we accept and how the process works.

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Photo Restoration

Find out how we restore old, damaged, or faded photos and what to expect.

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Canvas & Wall Art

Learn about canvas prints, wall art options, sizes, and how to prepare your files.

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Personalized Products

Help with photo gifts, calendars and custom products using our design tools (Lumise).

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Copy & Print Services

Business cards, flyers, brochures, invitations and more. Get design and file guidelines.

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Shipping & Turnaround

See our production times, shipping options, local pickup information, and delivery estimates.

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Returns, Refunds & Reprints

Learn our policies, how to request a reprint or refund, and what to do if there is an issue with your order.

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Account & Order Status

Find out how to track your order, view your account, manage your information, or reset your password.

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File Requirements

Get tips on file formats, resolution, cropping, color profiles, and how to get the best print quality.

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Popular Questions View All FAQs →

How do I upload my photos?

Create an account or check out as a guest, then drag and drop your files or select them from your device, phone gallery, or a cloud service. You'll be able to review and reorder them before checkout.

What is the turnaround time for photo prints?

Standard prints are typically ready within 1-2 business days. Rush and same-day options are available at checkout for an additional fee, depending on your local store's schedule.

What file format and resolution should I use?

We recommend high-resolution JPG or PNG files (at least 300 DPI at your chosen print size) in the sRGB color profile for the most accurate, sharp results.

Do you offer same-day photo printing?

Yes, same-day printing is available for most standard sizes when ordered before our cutoff time and picked up in-store. Availability may vary by product and season.

What are the passport photo requirements?

Passport photos must be a specific size with a plain white or off-white background, a neutral expression, and no glasses or head coverings (unless for religious reasons). We'll check compliance before printing.

How can I track my order?

Log in to your account and visit "Order Status" to see real-time updates, or use the tracking link sent to your email once your order ships or is ready for pickup.

Can I get a reprint if my photos are not correct?

Absolutely. If there was an error on our end, contact us within 30 days with your order number and we'll arrange a free reprint or refund.

Do you ship outside the United States?

Yes, we offer international shipping to most countries. Rates and delivery times vary by destination and are calculated at checkout.

Still Need Help?

Our team is here for you. We're happy to help with any questions about products, orders, or services.

Contact Us Track My Order
  • (508) 875-1234
  • info@katfamphoto.com
  • 847 Edgell Road, Framingham, MA 01701
Visit Our Store

We're located in Framingham, MA. Bring in your photos, film, or media and we'll be happy to help.

Mon - Sat: 9:00 AM - 5:00 PM (Sunday - Closed)
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